Elevating Customer Experience.png
Elevating Customer Experience.png

Elevating Customer Experience: The Complete Guide to Superior Service

$200.00

A 2-hour program designed to fit your schedule, with up to 30 days to complete.

  • $100 for audit-only

Master the art of handling client interactions with confidence and professionalism in this essential course. Learn how to effectively communicate with pet owners about their pet's skin, coat, behavior, and grooming needs while ensuring their expectations are met. You’ll gain the skills to discuss sensitive topics like matted coats or behavioral challenges with empathy and clarity, making every client feel valued and understood. Whether it’s explaining the grooming process or diffusing a disgruntled client, this course equips you with the tools to provide exceptional customer service and build lasting relationships.

Objectives: By the end of this course, participants will:

  1. Master techniques for managing pets while exceeding client expectations.

  2. Recognize and address common skin and coat issues during grooming.

  3. Adapt grooming practices to meet each pet's and its owner's unique needs.

Enroll Now & Begin


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A 2-hour program designed to fit your schedule, with up to 30 days to complete.

  • $100 for audit-only

Master the art of handling client interactions with confidence and professionalism in this essential course. Learn how to effectively communicate with pet owners about their pet's skin, coat, behavior, and grooming needs while ensuring their expectations are met. You’ll gain the skills to discuss sensitive topics like matted coats or behavioral challenges with empathy and clarity, making every client feel valued and understood. Whether it’s explaining the grooming process or diffusing a disgruntled client, this course equips you with the tools to provide exceptional customer service and build lasting relationships.

Objectives: By the end of this course, participants will:

  1. Master techniques for managing pets while exceeding client expectations.

  2. Recognize and address common skin and coat issues during grooming.

  3. Adapt grooming practices to meet each pet's and its owner's unique needs.

Enroll Now & Begin


A 2-hour program designed to fit your schedule, with up to 30 days to complete.

  • $100 for audit-only

Master the art of handling client interactions with confidence and professionalism in this essential course. Learn how to effectively communicate with pet owners about their pet's skin, coat, behavior, and grooming needs while ensuring their expectations are met. You’ll gain the skills to discuss sensitive topics like matted coats or behavioral challenges with empathy and clarity, making every client feel valued and understood. Whether it’s explaining the grooming process or diffusing a disgruntled client, this course equips you with the tools to provide exceptional customer service and build lasting relationships.

Objectives: By the end of this course, participants will:

  1. Master techniques for managing pets while exceeding client expectations.

  2. Recognize and address common skin and coat issues during grooming.

  3. Adapt grooming practices to meet each pet's and its owner's unique needs.

Enroll Now & Begin


Course Instructor

Featured
Dara Forleo, B.A. in Business
Dara Forleo, B.A. in Business

President and Founder

Dara Forleo is the founder of multiple entrepreneurial businesses.

She started The Whole Pet Grooming Academy, an arts and sciences school specializing in training professional pet stylists. She and her husband, Lee, created Come What May Racing, a Thoroughbred racehorse syndicate operation based in Kentucky and the Mid-Atlantic Region.

Dara has been recognized as Educator of the Year, Emerging Business Leader, and a Pet Age Icon Awards honoree for her experience and long-term contributions to the pet industry. She recently was top in her Executive Education Women's Leadership Program class at Yale University and had a B.A. in Business from Ottawa University. Her insights have been featured in multiple publications, and she often shares her expertise, speaking at conferences nationwide.

Dara has honed her education and experience over the last two decades culminating in her mentor program for business owners nationwide. Having experienced firsthand how being a successful business owner can give life to your dreams as with her Come What May Racing passion, she is uniquely suited to help any entrepreneur do the same.

Hollus Gessler
Hollus Gessler

Hollus Gessler is the founder and owner of Wigglyville Inc. and a graduate of the University of Illinois, where she earned her degree in Advertising. Her passion for animals led her to start her career as a Veterinary Technician and Emergency Hospital Administrator, seamlessly combining her medical knowledge and business acumen.

In 2005, Hollus opened her first pet retail location, followed by a second in 2011. She recognized the growing demand for pet grooming services and expanded her business model to include grooming. After completing a comprehensive grooming academy program and apprenticing under a renowned local Standard Poodle breeder, Hollus became the lead groomer at her salon, where her expertise continues to shine.

Recently, Hollus co-founded Groomerverse with Lisa Herbold, a state-of-the-art facility that merges a pet grooming retail showroom and dedicated workshop space. In collaboration with the WPGA, Groomerverse will offer certificate courses and seminars, with Hollus also serving as an online business educator. She specializes in retail, marketing, customer relations and advertising, drawing from her extensive experience to teach and mentor others in the pet industry.

Beyond her business ventures, Hollus has been an active community member, serving on the board of her local Chamber of Commerce. Since 2019, she has been a vital part of the Illinois Professional Pet Groomers Association, where she currently serves as Board President, championing the interests of pet grooming professionals across the state.